Munich – For the third time, Generali Versicherungen has had its service quality for occupational pension schemes (OPS) assessed by Service Rating GmbH, which analysed service management, service and consultation, and service effectiveness. The result: once again, Generali Versicherungen received the top rating of ‘excellent’.
“No other company on the German market has ever received a better evaluation from Service Rating GmbH. However, this excellent result is also an incentive and a challenge to continually develop and improve our processes,” comments Michael Stille, Member of the Board of Directors for occupational pensions at Generali Versicherungen.
Rigorous checks
Service Rating GmbH awarded Generali Versicherungen the rating ‘excellent’ in the area of service management. Generali Versicherungen offers corporate clients a specialist team of OPS experts and with a dedicated point of contact for all collective insurance issues, the ‘one face to the customer’ concept forms an important part of the company’s service strategy.
For the service and consultation sector, Service Rating GmbH awarded Generali Versicherungen the score of ‘very good’. Customers highlight the flexibility and individuality as well as the commitment shown in fulfilling their wishes. They also appreciate having a personal contact and very good availability.
Generali Versicherungen’s service effectiveness was recognised as ‘excellent’ by Service Rating GmbH, which praised its flexibility, availability and solution-oriented approach. The company is described as a non-bureaucratic and conscientious insurance partner with a high level of customer satisfaction. This is also reflected by the willingness of employers to recommend Generali Versicherungen to others, which is described as a fair and likeable company. If they were to choose again, the customers consulted for the survey would still select Generali Versicherungen.
GEB congratuales with its Network partner for this prestigious achievement!